❓ Frequently Asked Questions
Answers to all your questions about fb665
From opening an account to withdrawing money via bKash — you will find detailed answers to any questions you have about fb665 on this page.
At fb665 we believe every player's experience should be transparent and straightforward. On this FAQ page we have answered the questions most frequently asked by players in Bangladesh — covering account creation, depositing money via bKash and Nagad, withdrawal timeframes, rules for slots and cricket betting, welcome bonus terms, and safe gaming. If you cannot find the answer to your question, contact our 24/7 live chat.
Account and Registration
Creating and managing your account
To open an account at fb665 you need an active mobile number, a valid email address, and your real name and date of birth. The registration process is quick and simple — it usually takes just a few minutes. Please note that only people aged 21 and above can open an account at fb665.
No. Only one account is allowed per player. Creating multiple accounts is a violation of the platform's rules and all accounts may be closed. Bonuses and rewards may also be cancelled.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. A verification code will be sent from fb665 — use it to set a new password. If you have trouble, contact us via 24/7 live chat.
Yes, fb665 verifies accounts to ensure security and fair play. Before your first significant withdrawal you may be asked to submit documents to confirm your identity. This process is usually completed quickly and your information remains secure.
Yes. You can request a temporary suspension or permanent closure of your account at any time by contacting the support team via live chat or email. As part of responsible gaming, we fully support this option.
Deposits and Withdrawals
bKash, Nagad and bank payments
Deposits to fb665 via bKash are usually instant. Your account balance is updated as soon as the payment is completed successfully. In rare cases of network delay it may take a few minutes — if that happens, let us know via live chat.
The minimum deposit amount across all payment methods is ৳300 and the minimum withdrawal amount is ৳1,000. This limit applies to bKash, Nagad, Rocket, Upay and bank transfer. There is no maximum deposit limit.
Withdrawals from fb665 are usually completed within 1 hour. If your account verification is already done, the process is even faster. For bank transfers, the bank's own processing time may add to this.
fb665 does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad or Rocket may have their own transaction fees — these apply separately according to the respective payment provider's policy.
Yes, Nagad is fully supported at fb665. In addition to Nagad, you can deposit and withdraw via bKash, Rocket, Upay and bank transfer. The minimum deposit across all methods is ৳300.
It may be possible to cancel a withdrawal request before processing has begun. However, since withdrawals at fb665 are completed within 1 hour, you need to act quickly. Contact live chat immediately to request a cancellation.
Games and How to Play
From cricket betting to slots
fb665 offers betting on BPL (Bangladesh Premier League) and all major cricket tournaments. Various betting markets are available including match winner, top batsman, total runs and over/under. Before placing a bet, make sure you have enough balance in your account and place your bet before the match's designated cutoff time.
Yes, fb665 has a live betting option where you can place bets in real time while a match is in progress. Live markets are available for T20 World Cup, IPL, BPL and various other leagues. Odds change quickly in live betting, so you need to follow the game closely.
RTP (Return to Player) is the long-term theoretical return rate of a slot game. For example, if a game has a high RTP, rewards are distributed at that average ratio over a long period of play. However, each spin is completely random — RTP is not a guarantee, it is a statistical average.
Yes, all slot games at fb665 are mobile-friendly. You can play directly from the browser on any Android or iOS device without needing to download a separate app. Games from top providers including PG Soft, JILI and Pragmatic Play run smoothly on mobile.
fb665's live casino section features games from world-class providers including Evolution Gaming, Ezugi and Spribe. Live blackjack, roulette, baccarat, Aviator and many other popular games let you play in real time with a real dealer.
All games at fb665 use independently verified Random Number Generator (RNG) technology. This means every outcome is completely random and no one can predict or influence results in advance. Reputable providers such as PG Soft, Pragmatic Play and JILI undergo regular audits.
Bonuses and Promotions
Welcome bonus and VIP benefits
When you create a new account at fb665 and make your first deposit, you will receive a 150% welcome bonus of up to ৳20,000. For example, if you deposit ৳1,000 you will get a ৳1,500 bonus, making your total balance ৳2,500. The bonus is added to your account automatically.
The wagering requirement for the fb665 welcome bonus is 20 times (20x). This means you need to wager 20 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,500 bonus you need to complete ৳30,000 in wagers.
fb665's VIP program has 4 tiers — Bronze, Silver, Gold and Platinum. You can reach higher tiers through regular play and activity. The weekly cashback rate increases at each tier: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
The eligibility of a bonus depends on the terms of the specific offer. The general welcome bonus can be used across various games including slots, cricket betting and live casino. Detailed terms for each offer can be found on the fb665 terms and conditions page.
Yes, fb665 offers special promotions during Eid, Pohela Boishakh and other festivals. Betting-specific offers may also be available during the BPL season or ICC tournaments. Check fb665's promotions section regularly to stay updated.
Security and Responsible Gaming
Safe and responsible play
Yes. fb665 uses SSL encryption technology to keep all your financial and personal information secure. Your credit card or mobile banking details are not shared with third parties. Our platform is completely safe and reliable.
fb665 is for people aged 21 and above only. Age is verified during account creation and accounts belonging to underage users are not kept active. This is an important part of our responsible gaming policy.
If you notice that gaming is having a negative impact on your daily life, relationships or financial situation — such as repeatedly playing to recover lost money, or having difficulty stopping — you should seek help. You will find detailed information on fb665's responsible gaming page.
fb665 gives players the option to set their own gaming limits. For deposit limits, session time limits or temporary self-exclusion, contact us directly via live chat or by email at [email protected]. Our team will assist you promptly.
fb665's support team is available 7 days a week, 24 hours a day in Bengali via live chat. You can also contact us by email: [email protected]. Providing a fast and effective response to every question is our priority.
Still have questions?
Our expert support team is ready to help you in Bengali 24/7. Come to live chat and talk to us directly — no waiting.
Email: [email protected] | For players aged 21+ only